1. Your Right to Erasure
At WekLoop, we respect your right to control your personal data. You have the right to request the complete deletion of your user account, published videos, comments, and associated profile information at any time.
2. Method 1: Self-Service Deletion via Mobile App (Fastest)
You can delete your account directly inside the WekLoop mobile application:
- Open the WekLoop app and tap your Profile tab in the bottom bar.
- Tap the Menu (three horizontal lines) in the upper corner.
- Select Settings & Privacy > Account.
- Tap Delete Account and follow the confirmation prompts.
Upon confirmation, your profile, videos, and comments are immediately taken offline and scheduled for permanent database erasure.
3. Method 2: Manual Deletion Request via Email
If you cannot access your mobile application or wish to submit a formal privacy erasure request, please email our privacy officer:
To: privacy@wekloop.com
Subject: Account & Data Deletion Request
Required Information: Your registered email or phone number and WekLoop username (@handle).
4. What Data Is Deleted?
- Your user profile, bio, display name, and avatar image.
- All videos, teasers, and sound recordings you have uploaded.
- Your comment history, likes, bookmarks, and private direct messages.
- Device identifiers and session login records.
5. Data Retention Exceptions
Certain transaction and financial ledger records (such as creator payouts via Mobile Money or Bank Transfer) may be retained for statutory periods as mandated by applicable taxation and financial regulations in the Republic of Zambia.