User Data Deletion Policy & Instructions
WekLoop by WekPlug Innovations Limited respects user privacy and data rights. This page provides clear instructions on how to request the complete deletion of your account and associated personal data.
Account & Data Erasure Overview
You have the right to request the complete and permanent deletion of your WekLoop account and all personal data associated with your profile. Deletion can be initiated directly inside the mobile application or requested via email if you have uninstalled the app.
Self-Service via Mobile App
The fastest way to delete your account is through the mobile application settings:
- Open the WekLoop mobile app on your device.
- Tap your Profile tab in the bottom navigation bar.
- Tap Settings & Controls (gear icon, top right) and select Legal & Privacy Center (or scroll down and tap Request account deletion).
- Tap Delete Account (Right to be Forgotten).
- Tap Confirm Deletion Request to immediately deactivate your profile and sign out.
Request via Privacy Desk
If you have uninstalled the app or lost access to your device, you can submit an email deletion request:
Send email to: privacy@wekloop.com
Subject line: Account Deletion Request
Include: Your registered phone number, email address, and WekLoop handle (@username).
Our privacy desk verifies account ownership before processing to prevent unauthorized deletion.
What data is deleted vs retained.
We practice transparent data handling in full compliance with the Data Protection Act of Zambia and Google Play developer requirements.
Data Permanently Deleted
- ✓ User Profile: Username, display name, biography, avatar photo, and contact information.
- ✓ Content: All published videos, video teasers, audio recordings, and captions.
- ✓ Social Interactions: Comments, likes, bookmarks, followers, and following connections.
- ✓ Private Messages: Direct messages and chat histories stored on server storage.
- ✓ Device Data: Push notification tokens, login session cookies, and advertising IDs.
Data Retained (Statutory Exceptions)
Under applicable laws in the Republic of Zambia and international tax obligations, limited financial records may be retained:
- • Financial & Tax Records: Creator payout transactions via Mobile Money or Bank Transfer are retained for up to 7 years as mandated by tax authorities.
- • Safety & Fraud Prevention: Records of accounts suspended for severe child exploitation or financial fraud may be hashed to prevent re-registration.
- • Aggregated Analytics: Anonymized, non-personally identifiable metrics stripped of user references.
Deletion Timeframe
Upon confirming your deletion request, your profile and content are immediately hidden from public view. Complete, irreversible erasure from our production servers and database backups is finalized within 30 calendar days.