SUPPORT & KNOWLEDGE BASE · EVERY MOMENT CONNECTS

How can we help you?

Search our official guides or explore categorized questions below covering the mobile app, creator monetization, live streaming, and privacy.

Getting StartedHow do I download and install WekLoop?

You can download WekLoop from the official Google Play Store or Apple App Store via our Download page (/download). Select your device platform badge to proceed with the official store installation.

Getting StartedWhat devices and Android versions are supported?

Getting StartedCan I browse videos as a guest without creating an account?

Getting StartedHow do accounts and email sign-in work?

Watching & FeedsWhat is the difference between the Home feed and the Videos tab?

Watching & FeedsHow does WekPulse determine which videos I see?

Creating & WekStudioWhat editing tools are included in WekStudio?

Creating & WekStudioCan I save video drafts on my phone without publishing?

Original SoundsHow does original sound attribution work?

Original SoundsHow can I use someone else’s sound in my video?

LIVE StreamingHow do I start a LIVE broadcast?

LIVE StreamingHow do creators earn from LIVE broadcasts and videos?

Monetization & WPPWhat are the requirements to join the WekLoop Partner Program?

Monetization & WPPHow are creator earnings paid out in Zambia?

Safety & PrivacyHow do I report inappropriate content or harassment?

Safety & PrivacyHow can I request deletion of my account and data?

STILL NEED ASSISTANCE?

Connect with our support team.

Our specialized teams are available to assist creators, advertisers, and community members.

General Support

For technical issues, feedback, or general inquiries regarding the mobile app.

support@wekloop.com

Safety & Moderation

Report violations of our Community Guidelines, harassment, or safety concerns.

Safety Center

Creator & Brand Inquiries

Questions about WPP qualification, brand advertising, or press inquiries.

Contact Directory

How can we help you?

Connect with our support team.

General Support

Safety & Moderation

Creator & Brand Inquiries

Experience WekLoop on your device.